Frequently asked questions
Shipping
We aim to pack and ship your order within 1-2 business days. During busy promotional or holiday periods, please allow up to 5 business days for shipping. Need an update on your order?
Drop us a line at hello@upwear.co.za!
Returns & Exchanges
Orders may be returned up to 30 days after purchase. Returns must be unworn and undamaged — a quick try on is chilled, spin class and a sweaty run is less chilled.
Need to make a return or exchange? Simply fill out our contact form, and our team will assist you with the process.
Sizing Guide
Our styles are generally true to size. For specific fit and sizing advice, check the "Size Guide" dropdown on each product page. There, you'll also find detailed size charts and a helpful guide on how to measure yourself.
We know that sizing can be a tough one so please feel free to drop us a message at hello@upwear.co.za.
What is The Lab by UP?
The Lab is UP’s training and run club — a space to test your limits, build consistency, and train alongside a crew that keeps you accountable. Whether you're chasing a PR or just starting your journey, The Lab is where structure meets community. Expect sweat, progression, and good energy — always.
Events by UP
We looveee an event. We will keep our events page updated with all future events.
Still have questions?
Send us an email and we'll get back to you.
hello@upwear.co.za
